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Author Topic: Payment Issue  (Read 5798 times)
avern
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« on: July 16, 2008, 10:56:51 AM »

Hi,

I recently tried to purchase a license but received a payment error message 3 times in a row (even using different cards).  Could someone please try to confirm for me that an order/payment information was received by you, and also that I won't accidentally be charged 3 times?  The order number was 739.

thank you,
Avern



PS: I had also submitted an inquiry via the contact form on the website, but I thought I would post here as well since I hadn't heard back yet.  Thanks again.
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mwallace
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« Reply #1 on: July 16, 2008, 11:53:05 AM »

Avern,

I did forward your inquiry to technical support as indicated in the email I sent to you this morning. As soon as I have a resolution for you I'll notify you asap. So sorry for the delay, thanks again for your patience.

Michelle
Arciem LLC
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avern
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« Reply #2 on: July 17, 2008, 10:25:02 AM »

Hi Michelle,

I have received a support email update.  Thank you very much for your help!

Avern
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